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Frequently Asked Questions

Q: Does the price include set up and delivery?

A: Yes, although additional fees may apply for areas farther out.  Remember prices do not include sales tax.

Q: Do you deliver to other cities?

A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high.  Please call our office for a current quote.

Q: When do you set up?

A: That depends on how many rentals we have that day. Generally we set up between 7 am - Noon.  If we have a lot of rentals that day, we may need to set up a little earlier or on occaison a little later. If this is the case, we will call the Friday before to confirm that someone will be at the party location.

Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?

A: No. The jump should be clean when you get it. Bounce N Around cleans and disinfects after every rental.

Q: Do we have to keep it plugged in the entire time?

A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

Q: What about parks? Do parks have electricity?

A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator.  Also, parks do not always allow inflatables. You will need to talk to the park to be sure it is allowed.

Q: What payments do you take?

A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash. Credit Cards are accepted via PayPal if you would like to utilize this service it needs to be taken care of before your delivery.

Q: What if we need to cancel?

A: If for some reason you need to cancel it needs to be done by 7 a.m. the day of the event.

Q: Do you require a deposit?

A: Yes. Deposits are for your piece of mind as well as ours. If you cancel prior to your rental (7a.m. the day of the event) you will be given a raincheck in the amount of the deposit that is good for 1 year.

Q: How big are the jumps?

A: Most of our jumps are 13´x13´. Please note the space required for each inflatable (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump.  The sizes listed with each inflatable include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

Q: What about the big jumps? Any special requirements?

A: Check the requirements listed with each inflatable. Also, make sure you have at least a 4´ access to the area where it will be set up. The inflatables can weigh up to 650 pounds so we need a clear path with ample room.

Q:How many children can be in the inflatable?

 

Capacity for Inflatables
  Child Teenager Adult
Bounce House 8 4 2

Interactives*

2 2 2
Water Units 2 2 1

*Interactives include: Slides, Obstacle Courses, Sumo Suits, Bungee Runs, Boxing Rings, and Joust

Q: What surfaces do you set up on?

A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.

Q: Can we see a copy of your contract and safety rules?

A: Yes. There is a link in your receipt once you've ordered or you may contact our office.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no.  You are not responsible for normal wear and tear on our units.  Seams may develop tears in high traffic areas over a period of time.  If this happens please alert us at once so we can remedy the situation.  If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars.  We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

 

Still have a question? Call or Write: info@bounceindiana.com  219-406-0550

 
           

 


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